Frequently Asked Questions
We’ll Cure What Ails Your Business
Is there a contract?
We offer month-to-month contracts with all our clients. Our goal is to provide honest and affordable services. If we ever fail to meet our end of the bargain, we will not charge a penalty for our clients to leave.
How long does it take to get started?
The process is simple and straightforward. Your account is usually approved within a few business days. However, the arrival of your equipment may take up to 5 days, depending on your choice of equipment or technology.
Why should I work with your over Square or Stripe?
We’re confident that you’ll save money when you work with us and avoid the horror stories of funds being held for 180 days for no reason.
Every merchant account we set up is approved and submitted to underwriting, so the bank and processor know exactly what to expect. This means you can run your business with peace of mind, knowing that your funds won’t be held up.
We also offer 24/7 tech support and a dedicated phone number you can call to speak to your personal agent. So if you ever have an issue, you can get help right away.
What are your rates?
There is no “one price fits all” in merchant services. Any company who has a rate like that for ALL business types is offering a very high rate to make sure they are protected and don’t take a loss.
With The Payment Doctor’s years of experience he can provide a rate tailored to your specific business that will help keep your business in optimal health and more money in your pocket.
Choices vary from
- Flat rate pricing tailored to your specific industry
- Interchange + pricing (True Cost plus profit pricing)
- Dual Pricing (Having a cash and credit price, this allows you to pass on the credit card fee legally and reduce your fees up to 100%)
- Compliant Surcharging (passes the credit card fee onto the consumer while there is no charge for debit cards to the consumer)
- ACH solutions
